Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our tyre fitting and car servicing services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our tyre and vehicle services, including your name, contact details, vehicle information, service history, and appointment preferences. This helps us manage your vehicle maintenance effectively and maintain safety standards.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality vehicle services and includes:
- Processing service enquiries and managing appointments
- Maintaining your vehicle service history and records
- Communicating service updates and completion information
- Managing billing and payment processing
- Scheduling seasonal tyre changes and reminders
- Providing vehicle safety advice and maintenance recommendations
We handle your information responsibly, using it solely for your vehicle service requirements and essential business administration.
3. Vehicle Information and Service Records
Your vehicle details and service history are stored securely and treated as confidential information. We do not share this information with third parties except as necessary for providing our services or as required by law.
Service records are accessed only by our technical team and are stored on secure systems with restricted access. We maintain service records for 5 years to facilitate ongoing maintenance and safety compliance, after which they are securely deleted unless otherwise requested.
4. Service Specifications and Requirements
Detailed service specifications including tyre sizes, wheel types, brake components, and technical requirements are recorded to ensure consistent quality across all work. This information helps us maintain accuracy and meet your safety expectations.
Technical specifications are stored separately from personal contact information and are accessible only to relevant technical staff.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and vehicle information. All client data is stored on encrypted systems with access limited to authorised team members. Physical documents containing service details are securely stored and shredded when no longer needed.
Our team follows strict confidentiality agreements regarding client information and vehicle service records.
6. Service Approval Process
During the service process, we may store your approval for additional work and maintenance recommendations to ensure your vehicle receives appropriate care. This information helps us maintain safety standards and implement necessary repairs.
Service approval records are maintained as part of our quality assurance process and are accessed only by the technical team.
7. Legal Basis for Processing
By using our vehicle services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service management, maintenance coordination, safety compliance, and vehicle collection.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, parts suppliers for component sourcing, and specialist contractors for specific technical work (with your knowledge).
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or vehicle data to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and vehicle service data for as long as necessary to fulfil our services and legal obligations. Service records are typically maintained for 5 years after your last service to allow for maintenance tracking and safety reference, unless you request earlier deletion.
Vehicle information is retained for 3 years to facilitate ongoing maintenance, after which it is securely deleted unless you request otherwise.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025